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Get answers to some of our most frequently asked questions for the GTX600 in the sections below. Don't see the info you need? We're proud to offer extensive support to our customers, and are happy to guide you through every step, from installation, to onsite training, to troubleshooting. At Brother, we take our promise to be At Your Side very seriously, from first point of contact, to support with all your accessories, service assistance, tips and tricks to maximize your equipment, and even helping you stay on top of your ink supply.

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  • User Tutorials

    Brother Academy is your online resource for learning all about your Brother DTG printer. It contains interactive courses for new users and a curriculum all team members can use to become efficient at every aspect of GTX600 operation. Existing customers can gain access by making a request to brotheracademy@brother.com. Watch the short video to discover all you can do through Brother Academy.

    Current Brother customers can access Brother Academy at brotheracademy.com

  • Downloads

    Update the print driver to latest before updating the firmware.

    Download and extract the folder to your desktop. This driver is compatible with Windows® 10 (64bit) and Windows® 11 (64bit) *LAN connection only. This driver requires CPU of 2.0 GHz or better and a minimum of 8 GB of RAM. A monitor display of SXGA (1280 x 1024) or higher is required.

    This firmware CAN ONLY BE LOADED on a GTX600.

    Unplug the USB cable from GTX600 the to the PC and check to make sure there are no documents stuck in the printer queue. Next open the “GTX6-1.2.0_win” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.

    If you are running both a GTX600 and prior GT model from the same PC, you will need to upgrade to the latest firmware and driver.

    New Features include:

    • Supports Windows® 11 (64bit)

    Update the print driver to latest before updating the firmware.

    Download and extract the folder to your desktop. This driver works with macOS Big Sur 11 (64bit) and Monterey 12 (64bit). The driver supports both Intel and M1 chipsets. This driver requires CPU of 2.0 GHz or better and a minimum of 8 GB of RAM. A monitor display of SXGA (1280 x 1024) or higher is required.

    This firmware CAN ONLY BE LOADED on a GTX600.

    Unplug the USB cable from GTX600 the to the Mac and check to make sure there are no documents stuck in the printer queue. Next open the “GTX6-1.2.0_mac” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.

    If you are running both a GTX600 and prior GT model from the same Mac, you will need to upgrade to the latest firmware and driver.

    New Features include:

    • Supports macOS Monterey 12 (64bit)
    • Supports Mac M1 Chip

    Update print driver to latest before updating the firmware.

    This firmware CAN ONLY BE LOADED on a GTX600.

    Download the “GTX6FIRM_01200002” file and unzip. Execute “GTX6 Firmware Update” in [Brother GTX-6 Tools] and select the unzipped Firmware Data (extension “.bwf”).

    Follow the Wizard and update the GTX600 Firmware. Do not disconnect the USB or LAN cable in execution.

    • Retry after Platen height error

    This download includes the following items

    • GTX Graphics Lab 5.0

    GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTX600 Printer. If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    You will need to have the latest GTX600 print driver installed to be able to use GTX Graphics Lab.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTX600 printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTX600-ready .ARX6 files.
    • Storing your favorite layouts as reusable GTX600 print layout files. (".gtpl")

    Features found with 5.0:

    • Template Function
    • Color Chart File Creation

    This download includes the following items

    • GTX Graphics Lab 5.0

    GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTX600 Printer. If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!

    You will need to have the latest GTX600 print driver installed to be able to use GTX Graphics Lab.

    Commonly used functions of GTX Graphics Lab:

    • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
    • Print directly to your GTX600 printer, without having to convert your images from RGB (255, 255, 255).
    • Saving existing image files as GTX600-ready .ARX6 files.
    • Storing your favorite layouts as reusable GTX600 print layout files. (".gtpl")

    Features found with 5.0:

    • Template Function
    • Color Chart File Creation

    Premade templates of the Square Coaster, Wrap Around Platen, Shoulder platens, Hat platen, Sleeve platen, and T-lock 7in1 platens that can be loaded into GTX Graphics Lab 4.2

    Upgrade the Print Driver and Firmware to latest before installing this software.

    This application is only compatible with Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.

    To learn on how to use this software, you can review steps on https://brotherdtg.com/DTF.

    GTX Graphics Lab Basic Reversal is not compatible with GT3 series printers, GT-782 or GT-541 printers.

    Upgrade the Print Driver and Firmware to latest before installing this software.

    This application is only compatible with macOS Big Sur 11 (64bit) and Monterey 12 (64bit).

    To learn on how to use this software, you can review steps on https://brotherdtg.com/DTF.

    GTX Graphics Lab Basic Reversal is not compatible with GT3 series, GT-782 and or GT-541 printers.

    Quick setup installation guide for how to prep the printer for installation. Installations are carried out by certified technicians ONLY. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.

  • Videos
  • Submit a Support Ticket

    When submitting a support ticket please place the best contact number in the details.

    If experiencing an issue with a Print head please upload a log, nozzle check, an image of the Suction Cap and bottom of Print Head.

    Submit Ticket

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