Get quick and direct answers to nearly all your tech support questions.

Here’s where you’ll find technical support content for your GTXpro B as well as all ancillary equipment. But this is only the beginning of your support when you become a Brother customer. We’ll be At Your Side from the first moment of contact, including our complete installation process and on-site training for you and your core team. In fact, we’ll even train your team to become Level 1 technicians for faster, more effective routine maintenance and care. And we’ll continue to be with you long after the sale with updates and user tips, plus service assistance and access to every accessory and supply you could ever need.

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GTX Printer

GTXpro B PRINTER

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TUTORIALS

Brother Academy is your online resource for learning all about your Brother DTG printer. It contains interactive courses for new users and a curriculum all team members can use to become efficient at every aspect of GTXpro B operation. Existing customers can gain access by making a request to brotheracademy@brother.com. Watch the short video to discover all you can do through Brother Academy.

FAQS

DOWNLOADS

  • GTXPro B (GTX-424) Driver Windows 64bit
    • Version: 1.1.0 Size: 177.9 MB  Details
      • Download “GTXpro-1.1.0_win.zip” and extract it to your desktop. This driver is compatible with Windows® 8.1 (64bit) and Windows® 10 (64bit). This driver requires CPU of 2.0 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 x 768) or higher is required.
      • Update to firmware 1.32 on your GTXpro B (GTX-424) printer before installing this printer driver. The reason being is if the PC already has the 1.1.0 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
      • Included in this package is “GTXpro-1.1.0_win.zip”, “GTXproFIRM_01320002.bwf” & “GTXGraphicsLab-4.0.0_win”
      • When you initially install the driver make sure the GTXpro B (GTX-424) printer is not plugged into the PC. Next open the “GTXpro-1.1.0_win” folder and double click the setup.exe file. The system will select the OS automatically. Follow the prompts on screen.
        • If you are running both a GTXpro B (GTX-424) printer and a GTX (GTX-422) printer driver from the same PC, you will need to upgrade the (GTX-422) to the latest version of 3.32 firmware and 3.2 driver. This can be downloaded from brotherdtg.com/support.
        • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
  • GTXPro B (GTX-424) Driver Mac 64bit
    • Version: 1.1.0 Size: 163.4 MB  Details
      • Download “GTXpro-1.1.0_mac.zip” and extract it to your desktop. This driver works with macOS Mojave 10.14 (64bit) & Catalina 10.15 (64bit). At the current time, the Mac M1 Chip operating system is not supported. This driver requires a CPU of 2 GHz or better and a minimum of 4 GB of RAM. A monitor display of XGA (1024 X 768) or higher is required.
      • Update to firmware 1.10 on your GTXpro B (GTX-424) printer before installing this printer driver. The reason being is if the Mac already has the 1.1.0 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
      • Included in this package is “GTXpro-1.1.0_mac.zip”, “GTXproFIRM_01320002.bwf” & “GTXGraphicsLab-4.0.0_mac”
      • When you initially install the driver make sure the GTXpro B (GTX-424) printer is not plugged into the Mac. Next open the “GTXpro-1.1.0_mac.zip” folder and double click the BrotherGTXpro-1.1.0 file. The system will select the OS automatically. Follow the prompts on screen.
        • If you are running both a GTXpro B (GTX-424) printer and a GTX (GTX-422) printer driver from the same Mac, you will need to upgrade the GTX (GTX-422) driver and firmware to the latest version of 3.2. This can be downloaded from Brotherdtg.com/support
        • GTX Graphics Lab is now a separate installation and the manual & optional platens can be downloaded from the link located further down this page.
  • GTXpro B (GTX-424) Firmware
    • Version: 1.3.2 Updated: 9-30-20 Size: 14.6 MB  Details
      • Update to firmware 1.32 on your GTXpro B (GTX-424) printer before installing this printer driver.  The reason being is if the PC or Mac already has the 1.1.0 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422)
        • Download the “GTXproFIRM_01320002.bwf” file and unzip
        • Execute “GTXpro Firmware Update” in [Brother GTXpro Tools] and select the unzipped Firmware Data (extension “.bwf”).
        • Follow the Wizard and update the GTXpro B (GTX-424) Firmware. Do not disconnect the USB or LAN cable in execution.
        • To update your printer’s firmware, you can follow the instructions at https://vimeo.com/253673571.
  • AccuLine Camera System Driver
    • Version: 3.2 Size: 129.1 MB  Details
      • This download includes the following items
        • “AccuLine 3.2”
      • Installation
        • Update to firmware 1.32 on your GTXpro B (GTX-424) printer before installing this printer driver. See the description under the firmware download for the update notes. The reason being is if the PC already has the 1.1 printer driver installed first, the new printer driver will downgrade automatically once connected. This firmware CAN ONLY BE LOADED on a GTXpro B (GTX-424) and NOT a GTX (GTX-422) 
          • Make sure you are running firmware 1.1 on your GTXpro B (GTX-424) printer first!
          • Unplug both camera and GTXpro B (GTX-424) from the computer.
          • Install GTXpro B (GTX-424) printer driver.
          • Install AccuLine software.
      • It is very important to reboot the computer when prompted during the Installation process.
      • Updates
        • Masking feature built into the software
          • The software offers either black, green or pink to mask the areas you do not want to print.
        • Preview button
          • The preview button will allow you to view your image without having to create a File Output to check the areas that you have masked.
        • Hand Tool
          • Hand Tool added to move Alignment View.
        • Added printer search function
        • Added an image duplication function
        • Stability
          • Corrected connectivity issue between the camera and the PC.
        • Easier Calibration process
          • The L-Brackets are now automatically selected during calibration.
        • Fixed minor bugs.
      • Requirements
        • This Software only works on Windows 8.1 (64bit), Windows 10 (64bit)
        • CPU with 2GHz or above
        • RAM with 4 GB or above.
        • Display Resolution XGA (1024×768) or higher.
        • Requires GTXpro B (GTX-424) print driver 1.1 and or GTX (GTX-422) 3.2 print driver
        • Make sure that the PC system configuration settings are set to High Performance, Turn off any power-savings
        • Connect to USB 3.0 port only, not USB 2.0 port. You may need to check the specifications for your particular PC, as USB 3.0 ports and USB 2.0 ports look the same. The 3.0 is denoted by the SS USB symbol.
        • Use only the USB 3.0 cable supplied with the AG304. If a longer cable is needed, use a high-performance USB 3.0 cable no longer than 3 meters (9 feet) to connect a wall-powered USB 3.0 hub to the USB 3.0 port on the PC. Then plug the USB 3.0 cable of the AG304 into the hub. Make sure the hub is powered and connected to the PC before attempting to connect the AG304 AccuLine camera USB 3.0 cable to the hub.
        • Disable screen-saver programs on the PC.
        • Disable any other cameras built in of connected to the PC or it will cause conflicts with the camera software.
  • AccuLine Camera User Guide
    • Overview of all options on AccuLine
  • GTX Graphics Lab Mac
    • Version: 4.0 Updated: 9-30-20 Size: 63.6 MB At the current time, the Mac M1 Chip operating system is not supported.  Details
      • This download includes the following items
        • “GTX Graphics Lab 4.0”
      • If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!
      • The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro B Printer.
      • You will have to have the GTXpro B (GTX-424) 1.1 print driver installed to be able to use this software.
      • Commonly used functions of GTX Graphics Lab:
        • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
        • Print directly to your GTXpro B (GTX-424) printer, without having to convert your images from RGB (255, 255, 255).
        • Saving existing image files as GTXpro B (GTX-424) -ready .ARXP files.
        • Storing your favorite layouts as reusable GTX print layout files. (“.gtpl”)
      • New Features found with 4.0
        • Additional Languages of Russian, Turkish and Korean
        • True Type Font support from all fonts loaded into Mac or PC
        • Continuous Printing Mode
        • AccuLine Support built in
        • 3rd platen support
        • Edge Frame Effect
  • GTX Graphics Lab Windows
    • Version: 4.0 Updated: 9-30-20 Size: 97.5 MB Details
      • This download includes the following items
        • “GTX Graphics Lab 4.0”
      • If you want to make a quick graphic for printing, quickly print one of your graphics onto a shirt, or convert a pre-existing image into a print-ready file, building your content in GTX Graphics Lab is a convenient option!
      • The GTX Graphics Lab is a software application that gives you the ability to create and save layout data for your GTXpro B Printer.
      • You will have to have the GTXpro B 1.1 print driver installed to be able to use this software.
      • Commonly used functions of GTX Graphics Lab:
        • Simple Text and Image Layouts that are created directly in GTX Graphics Lab by you, and then saved for printing.
        • Print directly to your GTXpro printer, without having to convert your images from RGB (255, 255, 255).
        • Saving existing image files as GTXpro -ready .ARXP files.
        • Storing your favorite layouts as reusable GTX print layout files. (“.gtpl”)
      • New Features found with 4.0
        • Additional Languages of Russian, Turkish and Korean
        • True Type Font support from all fonts loaded into Mac or PC
        • Continuous Printing Mode
        • AccuLine Support built in
        • 3rd platen support
        • Edge Frame Effect
  • GTX Graphics Lab Manual
    • Overview of all options on GTX Graphics Lab 4.0
  • GTX Graphics Lab Optional Platens
    • Details
      • Premade templates of the Square Coaster, Wrap Around Platen, Shoulder platens, Hat platen, Sleeve platen, and T-lock 7in1 platens that can be loaded into GTX Graphics Lab 4.0
  • GTXpro B (GTX-424) Instruction Manual
    • Version 2 Instructional Manual that covers the installation of the GTXpro B (GTX-424) printer and its uses. This includes going over the following: Details
      • Safety Instructions, Before Using Your Printer for the First Time, Name and function of each component, Menu list, Installation and Preparation, Creating Print Data, Basic Printing Procedures, Precautions to keep good printing quality/use printer over the long term, what to do when needed, Troubleshooting, and Specifications.
  • GTXpro B (GTX-424) Setup Manual
    • Quick setup installation guide for how to prep the printer for installation. Details
      • Installations are carried out by certified technicians ONLY. This document shows what can be expected in regards steps performed with the printer to setup the piece of equipment to point of being ready to run firing adjustments and print.
  • GTXpro B (GTX-424) Parts Book
    • Overview of all options parts on GTXpro B (GTX-424)
  • GTXpro B (GTX-424) Warranty
    • Overview of warranty on your GTXpro B (GTX-424)
  • GTXpro B (GTX-424) Stand Assembly Instructions
    • Instructional document on how to put together the stand for the GTXpro B (GTX-424).
  • GTXpro B (GTX-424) Pre-Shipment Overview
    • Details
      • Survey to use as a checklist in preparation for deciding both the shipping option for the printer and to ensure the site the printer will be installed at has everything in order that will be needed to ensure successful installation and use of the equipment.

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